Refund Policy:
At the MoonPie General Store, your satisfaction with our service and our products is of the highest importance to us. We ask you to call our store directly within ten days of receiving your order, at 865-428-5708, to discuss any returns for a refund.
Shipping Policy / Delivery Policy:
We ship to the continental United States only. Please be assured that your items will ship out within two business days of purchase. (Business days for shipping are Monday through Friday.) We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry, but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card processing must occur prior to shipping. If you require priority or 2 day shipping, please call us at 865-428-5708 for charges. PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 9.75% sales tax.
For any food products found on our website, we ship these only on Mondays or Tuesdays, so that the products arrive to you fresh without delay of sitting at a carrier over the weekend.
Privacy Policy:
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell or share your personally identifiable information to anyone.
Security Policy:
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Your browser you use to access the interent provides you with a key indicator to let you know you are currently protected by an SSL encrypted session. Clicking on the lock icon in the lower right-hand corner, displays our SSL Certificate and the details.